If you discover any problem with the item(s) you just received, please email us your order number, item number and a clear photo of the problem area within one day. We will try our best to resolve the issue as soon as possible.

However, if you are unsatisfied with the style, color, size, fabric quality etc., we apologize that exchange or refund will not be accepted.

Exchangeable Conditions:

• Defected goods with holes or torn fabric
• Wrong size from your order
• Wrong item from the original image
• A discrepancy of over 5cm from the particular size chart
• Wrong item/order delivered

Could we return different color or size of product?

No, you could only can return a same product.

We will advise once the Korean supplier confirms their assessment. If an exchange is approved, you will need to return the goods with original packing to us within 2 business days and inform us the tracking number by email. Late shipment may result in rejection of exchange. We will absorb the return postage to a maximum of HK$60 if the goods have above specific problems.

Non Exchangeable/Refundable Conditions:

• Unsatisfactory with the style, color, size, fabric quality upon receipt, due to subjective reasons such as small stains, loose thread, mild scratch on leather goods, color discrepancy (color varied with different monitor resolution), materials are not as expected or mis-measured size by the customers.
• Delivery time is too long.
• Request for full refund when partial item(s) in the order is out of stock.
• Delivery delayed due to the courier’s issue.
• Request for refund when the style, color, size, fabric quality, etc. do not meet your expectations.
• Due to the intimate nature and hygienic reasons, lingeries are not returnable.
• Goods show signs of being washed.
• Report a problem after receiving the goods after one day.
• Failure to return the goods within two business days after the approval of the exchange.
• Color fading in denims.
• After the approval of an exchange by our Korean suppliers, the exchanged goods will be exactly the same model as the original order. Exchange of a different style, color and size is not acceptable.